Question 1

Do I need to sign up to use the free tier?

Accepted Answer

No. The free tier works without any account — paste a URL, get a CSV. You get 3 exports per day per IP, up to 200 comments per video. No credit card, no email required.

Question 2

How does the $9 3-Day Unlimited Pass work?

Accepted Answer

It's a one-time payment. After Google sign-in and Stripe checkout, you get 3 full days of unlimited comment exports across all supported platforms (TikTok, Instagram, YouTube, Reddit, Facebook, Threads, Lemon8). There is a silent fair-use ceiling at 40,000 comments per export which is well above what any normal post has.

Question 3

Does the pass auto-renew or charge me again?

Accepted Answer

No. The pass is a one-time charge — it does not auto-renew, there is no subscription, and you will not be charged again unless you choose to extend.

Question 4

Can I extend my pass before it expires?

Accepted Answer

Yes. Buying another pass while one is still active adds 3 days to your current expiry instead of replacing it — so you do not lose remaining time by extending early.

Question 5

Which platforms work with the pass?

Accepted Answer

TikTok, Instagram, YouTube, Reddit, Facebook, Threads, and Lemon8. Twitter / X is coming soon. The same unlimited limit applies to every platform during the 3-day window.

Question 6

What's the difference between the $9 pass and the $20/mo AI Analysis?

Accepted Answer

The $9 pass is for raw comment exports — you get the CSV/JSON of every comment. The $20/mo AI Analysis subscription includes 20,000 credits for sentiment scoring, purchase-intent flagging, audience demographics, and profile analysis on top of the raw export.

Question 7

Can I cancel the AI Analysis subscription anytime?

Accepted Answer

Yes. Cancel from the Stripe billing portal (accessible from your /billing page) and you keep access until the end of the current billing period. No long-term commitment.

Question 8

What payment methods do you accept?

Accepted Answer

All major credit and debit cards via Stripe. Local payment methods (Apple Pay, Google Pay, country-specific options) are also enabled where Stripe supports them.

Question 9

Do you offer refunds?

Accepted Answer

Yes — if the export tool fails to deliver the comments you paid for, contact us and we will refund. For the $9 pass, since it is a one-time charge with full access for 3 days, refunds are issued case-by-case when the issue is on our side.

Question 10

Are exports stored on your servers?

Accepted Answer

Exports are kept for 30 days so you can re-download from the same link, then deleted. We do not sell, share, or analyze your exported data — it is purely a delivery mechanism.

Simple, honest pricing

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